We interviewed Laure, our skincare consultant at the Graine de Pastel pharmacy in Toulouse for over 5 years: "Supporting and Advising on a Daily Basis"
At Laboratoire Graine de Pastel, the skincare consultant plays a vital role in our relationship with our pharmacy clients. To better understand this crucial role, we interviewed Laure, who shared her experience and vision of the profession. If you are one of our loyal customers at the Toulouse pharmacy, you have likely received advice from her.
1. What are the main concerns of the female customers you meet in the pharmacy?
Laure:
"The main concerns I hear in the pharmacy often relate to the visible signs of aging: wrinkles, loss of firmness, and sometimes a dull complexion. But there is also a great demand for solutions against pigmentation spots or redness. Customers are increasingly aware of the importance of skincare adapted to their skin type, but also of respecting the environment."
As Sophie, a customer of over 10 years I recommended the redensifying cream to the person who uses it, for added firmness and comfort of the skin; it is ideal.
They want products that are effective, but also natural and ethical, which Graine de Pastel perfectly embodies. Naturalness and transparency have become priorities for many women.
2. What is the role of skin diagnosis in your work?
Laure:
"Skin diagnosis is fundamental to my approach. Often, clients arrive with preconceived ideas about their skin type or the treatments they need. This is where diagnosis comes in: it allows me to observe the skin's true condition in detail and offer personalized solutions. For example, some think they have dry skin when in reality, it's dehydrated. Thanks to tools like diagnosis, I can recommend targeted treatments such as our organic firming serum, which addresses several issues simultaneously or " For Annie, a customer for 20 years , who wanted a fresher, less tired look, she was won over by the eye contour treatment!"
3. What would you like to say to all the women who come to consult you?
Laure:
"I would tell them not to wait for visible signs before taking care of their skin. Prevention is just as important as correction. And above all, consistency in skincare makes a real difference. By choosing products suited to their skin and lifestyle, like those from Graine de Pastel, they can regain radiant and healthy skin." Like Mathilde, She opted for the Bio peel, our resurfacing serum, and was delighted to see her skin quickly become radiant and even. Our commitment to ethical and respectful cosmetics, combined with the proven effectiveness of our active ingredients, allows you to take care of yourself with complete peace of mind. Finally, I often remind people that it's essential to feel good in your own skin. Beauty begins with inner well-being.
Thank you Laure!
