Privacy Policy

To protect internet users from data leaks or misuse of personal data, GRAINE DE PASTEL complies with the General Data Protection Regulation (GDPR).

We are required to inform visitors to our website about the data processing carried out on the information collected. Like all other websites, we collect data about our users and sometimes we work with service providers who therefore have access to some of our data. This data is essential to provide you with the best possible experience on our site and to ensure the smooth processing of your order.

GRAINE DE PASTEL DOES NOT RESELL YOUR PERSONAL DATA

Some websites exchange customer files for marketing purposes. GRAINE DE PASTEL is committed to not doing so. All the data we collect is stored on our premises and will never be given, rented, or sold to a third party.

PASTEL SEED ENCRYPTES PASSWORDS

Passwords are stored "encrypted" and cannot be decrypted. Your passwords are therefore secure.

GRAINE DE PASTEL DOES NOT HAVE ACCESS TO YOUR BANK CARD NUMBERS

For payments by bank card, you are redirected to the secure Crédit Agricole payment module. Transaction security relies on encryption of exchanges via an HMAC key, authorization requests to the cardholder's bank, and data encryption.

YOUR PERSONAL DATA

YOUR ORDER
When you create a customer account, we record all the information necessary to place an order: email address, first and last name, postal address, and telephone number so that we can ship your order. This data is transmitted to the various service providers who prepare and transport your package: our warehouse, the postal service, etc. They are strictly prohibited from using your data for any purpose other than processing your order and must delete this data from their computer systems after processing.

SUBSCRIBE TO OUR NEWSLETTERS
If you have subscribed, we use your email address to send you our newsletters. You can unsubscribe at any time by clicking the "unsubscribe" link at the bottom of the newsletters or directly on the website in your account/personal data section. The change will take effect immediately.

OUR STATISTICS
To better understand your experience on our site, and to improve or adapt our presentation and offers, we use software and services provided by third parties. This allows us to share data from our customer database, your browsing history, and information about products ordered for statistical purposes.

ADVERTISEMENT
We may record your visits to show you advertisements when you browse other websites. This process does not involve any personal data, and no third party has access to your contact information. If you no longer wish to see our advertisements, you can delete your web browser's cookies. For assistance, you can consult a website such as: https://www.comment-supprimer.com/les-cookies/

PRODUCT REVIEWS
This data remains with GRAINE DE PASTEL, which can play a moderating role before it is put online.

MODIFICATION OR DELETION OF PERSONAL DATA
Most of the data can be modified directly by you from your customer account on our website. If you need our help or have any questions, you can write to us at: contact@grainedepastel.com