Privacy policy

To protect Internet users from data leakage or misuse of personal data, GRAINE DE PASTEL complies with the General Data Protection Regulation (RGPD).

In particular, we are required to inform visitors to our site of the data processing that is carried out on the basis of the data collected. Like all other websites, we collect data on our users and sometimes we work with service providers, who therefore have access to some of our data. This data is essential to offer you the best possible experience on our site and to guarantee the smooth running of your order.

GRAINE DE PASTEL DOES NOT SELL YOUR PERSONAL DATA

Some sites exchange customer files for commercial prospecting. GRAINE DE PASTEL will not do so. All the data we collect are ours and will never be given, rented or sold to a third company.

PASTEL SEED ENCRYPTS PASSWORDS

Passwords are stored "encrypted" and it is impossible to decrypt them. Your passwords are therefore safe.

GRAINE DE PASTEL DOES NOT HAVE ACCESS TO YOUR CREDIT CARD NUMBERS

For payments by credit card, you are redirected to the secure module of the Crédit Agricole. The security of transactions is based on the encryption of exchanges via an HMAC key, the request for authorization from the cardholder's bank and the encryption of data.

YOUR PERSONAL DATA

YOUR ORDER
When you create a customer account we record all the information necessary to place an order: email, name and surname, postal address and telephone number in order to be able to send your order. These data are transmitted to the various service providers who prepare and transport your package: our warehouse, the Post Office,... They have absolutely no right to use your data for anything other than processing your order and must delete this data from their computer system after processing.

SUBSCRIPTION TO OUR NEWLETTERS
If you have subscribed, we use your email address to send you our newsletters. You can unsubscribe at any time by clicking the "unsubscribe" link located at the bottom of the newsletters or directly on the site in your space my account / your personal data. The effect is immediate.

OUR STATISTICS
To better understand your visit to our site, to improve or adapt our presentation or our proposals, we use software and services offered by service providers. We can thus transmit for statistical purposes data from our customer base, your browsing history, and information on products ordered.

ADVERTISING
We may record your visits in order to display advertisements when you browse other websites. This process does not involve any personal data and no third party has access to your contact information. If you no longer wish to see our advertisements, you can delete the cookies from your web browser. To help you do this, you can visit a site like: https://www.comment-supprimer.com/les-cookies/

PRODUCT REVIEWS
This data remains at PASTEL GRASS, which may act as a moderator before it is put online.

MODIFICATION OR DELETION OF PERSONAL DATA
Most of the data can be modified directly by you from your customer area on our website. If you ever need our help or have any questions, you can write to us at: contact@grainedepastel.com