We interviewed Laure, our dermo-Advisor at the Graine de Pastel pharmacy in Toulouse for over 5 years: "Supporting and Advising Daily"
At Laboratoire Graine de Pastel, the dermo-advisor plays a key role in the relationship with our customers in the pharmacy. To better understand this crucial role, we interviewed Laure, who shares her experience and vision of the profession. If you are one of our loyal customers at the Toulouse pharmacy, you have surely been advised by her.
1. What are the main concerns of the customers you meet in the pharmacy?
Laure:
"The main concerns I hear in the pharmacy often relate to visible signs of aging: wrinkles, loss of firmness, and sometimes dull complexion. But there is also a strong demand for solutions against pigmentation spots or redness. Customers are increasingly aware of the importance of skincare adapted to their skin type, but also of environmental respect.
Like Sophie, a customer for over 10 years, who uses, I recommended to her the redensifying cream for more firmness and skin comfort, it is ideal.
They want products that are effective, but also natural and ethical, which Graine de Pastel perfectly embodies. Naturalness and transparency have become priorities for many women."
2. What is the role of skin diagnosis in your work?
Laure:
"Skin diagnosis is fundamental in my approach. Often, customers come with preconceived ideas about their skin type or the care they need. This is where diagnosis comes in: it allows a detailed observation of the actual condition of the skin and the proposal of personalized solutions. For example, some think they have dry skin when in reality, it is dehydrated. Thanks to tools like diagnosis, I can recommend targeted care such as our organic firming serum, which addresses several issues simultaneously or for Annie, a customer for 20 years, who wanted a fresher, less tired look, and was won over by the eye contour!"
3. What would you like to say to all the women who come to consult you?
Laure:
"I would tell them not to wait for visible signs before taking care of their skin. Prevention is just as important as correction. And above all, consistency in care makes a real difference. By choosing products adapted to their skin and lifestyle, like those from Graine de Pastel, they can regain radiant and healthy skin. Like Mathilde, who chose the Bio peeling, our resurfacing serum, she was delighted to see her skin radiant and even quickly. Our commitment to ethical and respectful cosmetics, combined with the proven effectiveness of our active ingredients, allows for self-care with complete peace of mind. Finally, I often remind that it is essential to feel good in your skin. Beauty begins with inner well-being."
Thank you, Laure!
