Privacy Policy

To protect internet users from data leaks or misuse of personal data, GRAINE DE PASTEL complies with the General Data Protection Regulation (GDPR).

We are specifically required to inform visitors to our site about the data processing carried out based on the data collected. Like all other websites, we collect data about our users and sometimes work with service providers who therefore have access to some of our data. This data is essential to offer you the best possible experience on our site and to ensure the smooth processing of your order.

GRAINE DE PASTEL DOES NOT SELL YOUR PERSONAL DATA

Some sites exchange client files for commercial prospecting. GRAINE DE PASTEL commits not to do this. All the data we collect stays with us and will never be given, rented, or sold to a third-party company.

GRAINE DE PASTEL ENCRYPTS PASSWORDS

Passwords are stored “encrypted” and cannot be decrypted. Your passwords are therefore secure.

GRAINE DE PASTEL DOES NOT HAVE ACCESS TO YOUR BANK CARD NUMBERS

For credit card payments, you are redirected to Crédit Agricole’s secure module. Transaction security relies on encrypting exchanges via an HMAC key, authorization requests to the cardholder’s bank, and data encryption.

YOUR PERSONAL DATA

YOUR ORDER
When you create a customer account, we record all the necessary information to place an order: email, first and last name, postal address, and phone number to be able to ship your order. This data is transmitted to the various service providers who prepare and transport your package: our warehouse, La Poste, etc. They absolutely do not have the right to use your data for anything other than processing your order and must delete this data from their IT systems after processing.

SUBSCRIPTION TO OUR NEWSLETTERS
If you have subscribed, we use your email address to send you our newsletters. You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of the newsletters or directly on the site in your account area / your personal data. The effect is immediate.

OUR STATISTICS
To better understand your journey on our site, improve or adapt our presentation or offers, we use software and services provided by service providers. We may thus transmit, for statistical purposes, data from our customer database, your browsing history, and information about ordered products.

ADVERTISING
We may record your visits to then display advertising to you when you browse other websites. This process does not involve any personal data and no third party has access to your contact details. If you no longer wish to see our ads, you can delete cookies from your web browser. For help, you can consult a site like: https://www.comment-supprimer.com/les-cookies/

PRODUCT REVIEWS
This data remains with GRAINE DE PASTEL, which may act as a moderator before publishing them online.

MODIFICATION OR DELETION OF PERSONAL DATA
Most data can be modified directly by you from your customer area on our website. If you ever need our help or have questions, you can write to us at: contact@grainedepastel.com