Privacy Policy

To protect internet users from data breaches or the misuse of personal data, GRAINE DE PASTEL complies with the General Data Protection Regulation (GDPR).

In particular, we are required to inform visitors to our website about the data processing carried out using the information collected. Like all other websites, we collect data about our users and sometimes work with service providers who therefore have access to some of our data. These data are essential to provide you with the best possible experience on our website and ensure that your order is processed properly.

GRAINE DE PASTEL DOES NOT SELL YOUR PERSONAL DATA

Some websites exchange customer files for commercial prospecting. GRAINE DE PASTEL undertakes not to do so. All the data we collect remains with us and will never be given, rented or sold to a third-party company.

GRAINE DE PASTEL ENCRYPTS PASSWORDS

Passwords are stored in “encrypted” form and it is impossible to decrypt them. Your passwords are therefore secure.

GRAINE DE PASTEL DOES NOT HAVE ACCESS TO YOUR BANK CARD NUMBERS

For bank card payments, you are redirected to Crédit Agricole’s secure payment module. Transaction security relies on encrypted exchanges using an HMAC key, an authorization request to the cardholder’s bank and data encryption.

YOUR PERSONAL DATA

YOUR ORDER
When you create a customer account, we record all the information required to place an order: email address, first and last name, postal address and telephone number so that we can ship your order. These data are transmitted to the various service providers who prepare and transport your parcel: our warehouse, La Poste,... They have absolutely no right to use your data for anything other than processing your order and must delete these data from their computer system after processing.

SUBSCRIPTION TO OUR NEWSLETTERS
If you have subscribed, we use your email address to send you our newsletters. You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of the newsletters or directly on the website in your My Account / Personal Data section. The change takes effect immediately.

OUR STATISTICS
To better understand your journey on our website and improve or adapt our presentation or our offers, we use software and services provided by service providers. We may therefore transmit data from our customer database, your browsing history and information about the products ordered for statistical purposes.

ADVERTISING
We may record your visits so that we can subsequently show you advertising when you browse other websites. This process does not involve any personal data, and no third party has access to your contact details. If you no longer wish to see our advertisements, you can delete the cookies from your web browser. To help you, you can visit a website such as: https://www.comment-supprimer.com/les-cookies/

PRODUCT REVIEWS
These data remain with GRAINE DE PASTEL, which may act as a moderator before they are published.

MODIFICATION OR DELETION OF PERSONAL DATA
Most data can be modified directly by you from your customer account on our website. If you need our help or have any questions, you can write to us at: contact@grainedepastel.com